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Privacy Policy

PHP Boutique Townhouse as part of the Hotels policy cares deeply about the privacy of its visitors and users. To that end, this Privacy Policy (“Privacy Policy”) describes how  can collect, use, and share your Personal Information, as well as an explanation of the data rights you may have in that Personal Information.

This Privacy Policy applies to all room users, including unregistered visitors, registered users, and premium users (collectively, “Users”, “you”, or “your”), and to all our room services, including our websites (including and any of its subdomains, the “Website”), web applications (“Web Apps”), mobile applications (“Mobile Apps”), and related services (collectively, the “Services”). This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws. Prior to accessing or using our Services, please read this policy and make sure you fully understand our practices in relation to your Personal Information.  If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave and discontinue all use of any of our Services.  If you have any questions or concerns regarding this policy, please contact us at

Cancellation Policy (Normal bookings upto 5 rooms)


1. For Cancellation upto 48 hrs, there will be no penalty on the advance payment.

2. For Cancellation between 24-48 hrs, there will be deduction of 50% payment of total advance

3. For cancellation <24 hrs, upto 75% payment will be deducted on the total amount

4. For last minute cancellation <4 hrs, there will be no refund on the advance paid.

Refund Policy (Normal bookings upto 5 rooms)
1.Refunds will be given to all bookings at 100% payment before 48 hrs of Checkin date
2.Once booking is cancelled , refund will be processed in the original mode of payment, which will be credited within 7 to 14 working days

Cancellation & Refund Policy (Bulk bookings or Marriage Group Bookings for > 5 rooms)


1. Cancellation is not entertained in any cost for Bulk booking or Marriage bookings.

2. We do request our Guests to make sure that they have done all checkings before bulk booking.

3. If the cancellation is done, no refund will be given at any Circumstances. Hotel reserves the right and will not entertain any further discussion on this regard.

4. We request all our Guests to be aware of this Hotel policy rather than being ignorant.

Visitor Policy
 Visitors are allowed to meet in the lobby/reception for any kind of discussion. Visitors are not allowed in the guest room unless it's stated and declared during the reservation as part of the pricing. Hotel reserves the right to charge the guests for any visitors taken into the room with or without notification. Nominal charges ranging from INR 500-800 per day will be applied based on the duration of stay inside the room. If the duration exceeds 4-5 hrs, then extra guest pricing will be applied.

Filming and Photoshoot policy


Not Allowed

  • Commercial photography or video shoot is not permitted at the PHP Boutique Townhouse without express written permission from the hotel management.

  • Our first priority is the experience of our guests so we have a strict policy against the use of any of our facilities for unauthorized professional or commercial photography or videography ( including pre-nuptial shoots – unless it’s part of a wedding package with us. engagement shoots, advertising shoots, model/fashion shoots/ filming and etc.).


  • Guests may shoot non-commercial photography or video for their own personal use ( with no professional equipment, lighting, etc.) in their room or on the property but must respect the privacy and well-being of other guests in the area.

  • Professional photography/videography will only be allowed if the Senior Management has given their written or mail permission before the shoot. All photography/ videography requests will be reviewed and approved based on occupancy, availability and content.

Kindly note that unauthorized professional photographers/videographers who are not guests of the hotel Chennai will be asked to leave the hotel property. PHP Hotel reserves the right to charge such unauthorized act personnel and can initiate legal action with our CCTV footages and evidences at any time after check in and even after check out.

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